Support is available to assist with questions, account-related issues, technical concerns or general feedback. Contact our team for help with registration, deposits, withdrawals, bonus activation, KYC/document uploads or troubleshooting. Use live chat, email or phone for a direct reply. We aim to respond quickly and can walk you through account steps, limits and identity checks. Have your account ID and recent transaction details ready when contacting us to help speed up the resolution.
| Department | Contact |
|---|---|
| Customer Support | Email: [email protected] - Live chat & email for account help team |
| General Enquiries | Email: [email protected] - Payments, billing and promo queries |
| Affiliate Enquiries | Email: [email protected] - Partnership requests |
| Phone | +61 2 9374 5821 - Calls available Mon-Fri |
| Working hours | Mon-Fri, 09:00-22:00; Sat-Sun, 10:00-18:00 |
Email assistance
Email is the preferred contact method for detailed requests, account-related issues or when attachments and documents are required. Please use a clear subject line and state your account ID plus up-to-date contact details. Including current phone and email information helps us process requests faster and avoids delays. Expect a response within our standard service times.
Send us a message
Response Time
Support requests are usually handled quickly. Most enquiries are answered within one business day, and you'll get an initial reply with next steps. Complex cases such as KYC reviews or payment disputes may take longer depending on their nature and required checks. If you need urgent help, use live chat for the fastest response; otherwise expect a reply within the stated timeframe.
Feedback
Have a suggestion, comment or idea for the site? Send it to us through the feedback form or contact support. We read every message carefully and use your feedback to improve the service, website features and overall experience. Tell us what works well or what you’d like to see changed. Your input helps us make the site better for everyone.